Terms and Conditions

Scalix — Digital Marketing & Creative Agency Website: www.scalixspace.com Effective Date: 1 January 2025 Last Updated: 10 June 2025

1. Acceptance of Terms

By accessing or using the Scalix website (scalixspace.com) or engaging any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

These Terms apply to all visitors, clients, prospective clients, and any other persons who access or use Scalix’s website or services.

2. About Scalix

Scalix is a full-service digital marketing and creative agency offering services including but not limited to Search Engine Optimization (SEO), Social Media Marketing (SMM), Performance Marketing, Content Creation, Video Editing, AI Production and Workflows, 3D Animation, Visual Effects (VFX), and Digital Marketing Strategy.

Registered Entity: Scalix | Digital Marketing and Creative Agency Primary Email: contact@scalixspace.com Website: www.scalixspace.com

3. Services

3.1 Scope of Services

All services provided by Scalix are governed by a separate Client Agreement or Statement of Work (SOW) signed between Scalix and the client. These Terms and Conditions apply in addition to any such agreements and govern general use of our website and communications.

3.2 Service Availability

Scalix reserves the right to modify, suspend, or discontinue any service at any time with reasonable prior notice to active clients. We do not guarantee uninterrupted availability of any service.

3.3 Third-Party Platforms

Many of our services involve third-party platforms including Google, Meta, LinkedIn, and others. Scalix is not responsible for changes to these platforms’ policies, algorithms, pricing structures, or availability. Results may be affected by changes outside our control.

4. Client Responsibilities

By engaging Scalix’s services, you agree to:

Provide accurate, complete, and up-to-date information required for service delivery
Grant Scalix necessary access to platforms, accounts, and assets required to perform agreed services
Ensure you hold all necessary rights and permissions for any content, materials, or assets you provide to Scalix
Not use Scalix’s services for any unlawful, misleading, or deceptive purpose
Comply with all applicable laws, regulations, and platform policies relevant to your business and marketing activities
Make timely payments as agreed in your client agreement

5. Intellectual Property

5.1 Scalix-Owned Materials

All proprietary tools, templates, processes, methodologies, frameworks, and systems developed by Scalix remain the exclusive intellectual property of Scalix. These are not transferred to clients unless explicitly stated in a written agreement.

5.2 Deliverables

Upon receipt of full payment for the relevant project or retainer period, Scalix assigns ownership of final deliverables (such as logos, videos, ad creatives, and written content) to the client as specified in the client agreement. Work-in-progress materials remain the property of Scalix until payment is received.

5.3 Client-Provided Materials

You retain ownership of all materials, assets, and content you provide to Scalix. By providing these materials, you grant Scalix a non-exclusive, royalty-free licence to use them solely for the purpose of delivering your contracted services.

5.4 Portfolio Use

Unless explicitly requested otherwise in writing, Scalix reserves the right to display completed work in its portfolio, case studies, website, social media, and marketing materials. Client names may be used in testimonials and case studies with prior consent.

6. Payments and Fees

6.1 Fees

All fees are agreed upon in the client agreement or proposal. Scalix reserves the right to revise pricing with 30 days’ written notice to ongoing clients.

6.2 Invoicing

Invoices are issued as per the schedule agreed in your client agreement. Standard payment terms are due within 14 days of invoice date unless otherwise agreed.

6.3 Late Payment

Scalix reserves the right to suspend services for accounts with overdue invoices. Late payment interest may be applied at a rate of 1.5% per month on outstanding balances beyond 30 days past the due date.

6.4 Ad Spend

Ad spend paid to third-party platforms (Google, Meta, LinkedIn, etc.) is separate from Scalix’s management fees. Clients are responsible for funding their own ad accounts directly. Scalix does not mark up media spend.

6.5 Non-Refundable Fees

Retainer fees and setup fees are non-refundable once the engagement has commenced and work has begun. Project deposits are non-refundable after the project kickoff date.

7. Confidentiality

Both parties agree to keep confidential all proprietary, sensitive, or non-public information shared during the course of the engagement. This includes but is not limited to business strategies, pricing, client data, campaign performance, and technical methodologies.

This obligation survives the termination of the engagement for a period of two (2) years.

8. Results and Performance

8.1 No Guarantee of Specific Results

Digital marketing outcomes are influenced by numerous factors outside Scalix’s control, including market conditions, platform algorithm changes, competition, budget levels, and client-side factors. Scalix does not guarantee specific rankings, traffic levels, ROAS figures, lead volumes, or revenue outcomes.

8.2 Best Efforts

Scalix commits to applying professional expertise, industry best practices, and diligent effort to deliver the best possible results for each client within the agreed scope and budget.

8.3 Data Accuracy

Campaign reporting data is sourced from third-party platforms including Google Analytics, Meta Business Suite, and others. Scalix is not responsible for inaccuracies in data provided by these platforms.

9. Termination

9.1 By Client

Clients may terminate their engagement with Scalix by providing 30 days’ written notice after completing the minimum engagement period stated in their client agreement (typically 3 months). All outstanding invoices must be settled before termination is effective.

9.2 By Scalix

Scalix reserves the right to terminate any engagement immediately if a client:

Fails to make payment within 30 days of a due date
Breaches any material term of the client agreement or these Terms and Conditions
Engages in unlawful, abusive, or unethical conduct
Provides false or misleading information

9.3 Upon Termination

Upon termination, Scalix will provide the client with all final deliverables paid for, access to platforms managed on the client’s behalf, and a transition document. Scalix retains the right to keep copies of work for portfolio purposes as outlined in Section 5.4.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

Scalix’s total liability to any client shall not exceed the total fees paid by that client to Scalix in the three (3) months preceding the event giving rise to the claim.
Scalix shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of profits, loss of data, or loss of business opportunity.
Scalix shall not be liable for losses resulting from platform policy changes, algorithm updates, third-party service failures, or factors outside Scalix’s reasonable control.

11. Indemnification

You agree to indemnify, defend, and hold harmless Scalix and its directors, employees, contractors, and affiliates from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from:

Your use of Scalix’s services in violation of these Terms
Any content or materials you provide to Scalix that infringe third-party rights
Your violation of any applicable law or regulation
Any misrepresentation made by you in connection with the engagement

12. Website Use

12.1 Permitted Use

You may access scalixspace.com for lawful purposes including learning about our services, submitting enquiries, and reading our content. You must not attempt to gain unauthorised access to any part of our website or systems.

12.2 Accuracy of Information

While we strive to keep the information on our website accurate and up to date, Scalix makes no warranties regarding the completeness, accuracy, or timeliness of any content on the site.

12.3 External Links

Our website may contain links to third-party websites. These are provided for convenience only. Scalix is not responsible for the content, accuracy, or practices of any linked third-party site.

12.4 Cookies

Our use of cookies is governed by our Privacy Policy, available at scalixspace.com/privacy-policy.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your City], India.

14. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation within 30 days of written notice. If the dispute cannot be resolved through negotiation, it shall be referred to mediation before any legal proceedings are initiated.

15. Force Majeure

Scalix shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, government actions, internet or platform outages, power failures, pandemics, or other events outside our control.

16. Amendments

Scalix reserves the right to update or modify these Terms and Conditions at any time. Material changes will be communicated via email to active clients. Continued use of our services after any changes constitutes acceptance of the updated Terms. The current version will always be available at scalixspace.com/terms-and-conditions.

17. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

These Terms and Conditions, together with any signed client agreement or Statement of Work, constitute the entire agreement between Scalix and the client regarding the subject matter herein and supersede all prior discussions, representations, or agreements.

19. Contact

For any questions about these Terms and Conditions, please contact us:

Email: contact@scalixspace.com Website: www.scalixspace.com/contact Address: Scalix | 138 East of Kailash, New Delhi, India

These Terms and Conditions were last reviewed and updated on 10 June 2025.